There are a handful of ways to contact the web hosting company whose services you are using, but the one that you’ll always find regardless of which company you pick is a ticketing system. It’s the easiest communication method for a variety of reasons. In case no client service team member is available at the moment and they are all occupied, a phone call may not be responded to, but a ticket will always be received. On top of that, you can copy ‘n’ paste large bits of information without worrying about printing mistakes, and in case a certain problem needs more time to be fixed or a number of responses need to be exchanged, all the information will be in the same location, so either party can always see the comments provided by the other one. The negative side of using tickets to contact your hosting provider is that they are typically separate from the web hosting platform, which implies that if you need to provide information or to adhere to instructions, you’ll need to use no less than two separate interfaces and this number could increase in case you want to manage a handful of domains. Also, lots of web hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for an answer.

Integrated Ticketing System in Shared Web Hosting

In contrast with what you may find with many other web hosting providers, the trouble ticket system that we are using with our Linux shared web hosting service is an indivisible part of the Hepsia Control Panel, which comes with all hosting accounts. You will not have to memorize several login credentials, as you’ll be able to manage both your tickets and the hosting account itself in a single location. So, if you have a query or run into an obstacle, you can contact our help desk support team on the spur of the moment. Our system features a clever search mechanism. This goes to say that even in case you have sent a plethora of tickets through the years, you’ll be able to find the one that you need without efforts. Moreover, you can check knowledge base hints on handling commonly experienced problems.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated servers, was created with one objective in mind – that you should be able to manage everything related to your semi-dedicated server account from one location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have an enquiry or encounter a challenge, you can get in touch with our help desk support team members on the spur of the moment without needing to sign into another admin interface. You can look through your files or check a variety of settings within your account while you post a new ticket or read the reply to an old one. If you’ve got a vast number of tickets and you want to find a particular one, you can take advantage of the clever search functionality, which is available in the Help section. We will make sure you receive a reply in less than 60 minutes irrespective of the essence of your enquiry or problem.