A live chat is a real-time method of communication between a website hosting company's support crew and its clients. It's an efficient method to get some info about the website hosting services or have some problem resolved because you're talking with a live agent. The benefits of using a live chat service rather than calling or opening a trouble ticket are the low chance of errors when you exchange information like usernames or domain names, the more rapid response time as the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you'll be able to do something else while the representative examines the issue involved. What's more, you are able to join a live chat room from any computer that is connected to the world wide web, avoiding the phone rates that you will need to pay if you're calling to a different country.

Live Chat Support in Shared Web Hosting

As a part of the support services that we offer for our Linux shared web hosting service, you can find live chat support which is online every single day, even on holidays. You're able to get in touch with us regardless of whether you already have an account or not, considering that we will help you with pretty much anything, ranging from providing you with general info about our services in case you are not a client yet and you're considering to purchase one of the packages, to assisting you with creating an email account in an email client. Some problems are more complicated and time-consuming, and you will have to use the ticketing system which is built-in our Hepsia hosting Control Panel, but we can save you precious time and help you in real time on our live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we supply with all of our semi-dedicated servers, you will be able to find the answers for any questions you have or get various problems taken care of without delay. The service is available every day, therefore you can talk to a representative even on weekends and holidays. In the event that you are unsure which package is better for your web sites or if our outstanding cloud hosting platform matches some system requirements, you may join our live chat prior to purchasing anything. If you are a current customer, you're able to get more details about billing issues, account settings and a number of common tech troubles you may encounter, for instance when you cannot set up an e-mail account in a client on your computer system. The live chat will save you considerable time regardless where you are or when you get in touch with us.