If you’ve ever got any questions regarding your hosting package or you encounter a problem with your websites, you’ll have to touch base with the respective web hosting provider’s client support team. It may not make a difference how promptly they’ll reply if you’ve got an enquiry of a general nature, but an issue such as a failed web application update, for example, may lead to your site becoming broken or unavailable on the Internet. And the longer you wait for the support team to assist you, the longer the website will be down. In case you offer goods or services online, any outage will influence your website in a negative way and you may lose existing or prospective customers. Lots of hosting providers, chiefly resellers, reply to emails and trouble tickets within twenty four hours, but in the Internet sphere that’s far too long, as clients will hardly ever come back to a website that isn’t functioning properly over an extended period.

One-Hour Response Guarantee in Shared Web Hosting

Our Linux shared web hosting service come bundled with a sixty-minute reply guarantee, which means that irrespective of what inquiry or predicament you may have, we will always be there to lend you a hand. The fact is, it rarely takes more than 30 minutes to get a problem sorted out or an enquiry answered, and this is valid for both technical and pre-sales matters. Our tech support team representatives will be at your disposal 24-7, even on weekends and public holidays, which suggests that you’ll always receive prompt help. We understand how priceless time can be, so by the time we respond to your ticket or email, we’ll have enquired into the issue and, if we haven’t worked out a solution, we will give you more info on what you have to do on your end, if the case necessitates it. With our support services, you can be sure that there will be somebody to lend you a hand right away, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

As we know how important it is to obtain prompt support, we promise that you’ll never have to wait around for more than one hour to receive a reply to any support ticket that you open through your semi-dedicated server CP. As it is, you’ll seldom have to wait for more than 20-30 minutes and this applies to any query irrespective of its nature – technical, general or billing. Besides, our tech and customer support staff is available to you 24/7/365, so even if you submit a ticket during legal holidays, you will always receive an instant response, which will include the answer to a question, the solution to an obstacle or the info needed to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you’ll never need to spend an entire day hanging around waiting for a response like you would with other web hosting providers.