24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of getting assistance without delay, so our shared web hosting services include 24/7 technical support along with various ways of contact. If you do not have an account yet, you can easily phone us or use our live chat and chat with a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up ordering a service which you cannot use effectively. If you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel if the issue is strictly technical or it needs more investigation. Unlike the majority of providers on the market, we respond to all of the tickets within the hour, so you will not have to wait for a whole day. Our support services can be used twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We know how essential it is to receive timely assistance, especially when your web site is not functioning as it should be for some reason. Our semi-dedicated servers feature 24/7 customer and technical support, so if anything happens, you're able to use a number of ways to get in touch with us - phone line with a couple of local numbers around the world, live chat, emails and support tickets. The first two methods are for pre-sales, billing and general issues, which means that if you don't have an account yet, for instance, you'll be able to get additional details regarding our solutions, or we can assist you with less complex tech issues. The second two options are for solely technical matters or anything that's more time-consuming considering that it is much easier track the correspondence between you and our technical support team. The guaranteed max reply time for them is merely 1 hour, the typical one - 15-20 min, therefore you won't have to wait for a whole day so as to get support as you may have to do with various other providers.
24/7 Customer Support in VPS Servers
Every single VPS server plan that we offer features 24/7 customer and tech support, which means that if you experience any problem with the pre-installed software on your machine or you have any pre-sales or basic questions, you'll be able to contact us at any moment, even holidays and weekends. For your convenience, we provide different ways of communication - phone support with several local numbers around the world, live chat, e-mail messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters as it'll be easier to keep track of what's going on. The maximum guaranteed reply time for all the email messages and tickets is 1 hour, however it rarely takes that long to receive support. When you obtain the Managed Services upgrade that we provide, our administrators will also support you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum reply time guarantee, you will take advantage of prompt support when you acquire a dedicated server through our company. Our customer and technical support crews are online 24/7/365, as a result if you open a ticket from your billing account or you send an e-mail message about any problem with your server or the pre-installed software on it at any time of the day, you will have a response within 1 hour, even during holidays. Our ticketing system is the best option if the issue in question requires a longer period of time to be resolved or in case it should be given to our admins, as it is easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you can call us or talk to a live representative using our chat service. In case you add the Managed Services upgrade to the server plan, our admins will also assist you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 as well.