Customer Support Channels
A One–Hour Support Ticket Response Guarantee
All your assistance requests will be replied to in maximum 60 minutes after the support ticket or e–mail was received. If your issue needs further assistance from a sysadmin, we’ll direct the support ticket or the email to the person in charge, right away then leave a comment to let you know that more time will be needed for reaching a solution. And if you order the Managed Services package, any of the server management tasks included there will be executed whenever you desire.
A First–Class Customer Support Service
We will be at your disposal 24x7 to answer any inquiries that you may have pertaining to our Web Site Control Panel or any of the apps that we have installed for you on the server. If you also need assistance tackling server admin tasks, you can take a glance at our Managed Services package, which includes backup disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation procedures
An Easy–to–Navigate Help Area
We have provided our Web Site Control Panel with an in–depth knowledgebase, which offers extensive explanations of all its features and functions. Moreover, we have created detailed video tutorials that will further disclose to you how to perform a given operation or troubleshoot a common issue. The how–to articles and the tutorial video clips are readily accessible from every Web Site Control Panel section through the Videos and Help buttons in the upper right corner.