Support and Help Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Solution Warranty

  • Our crew of professionals will try their best to respond to your help enquiries in about 1 hour. If, however, the difficulty you have experienced needs the help of the Administrators’ =Team,= we are going to send the ticket to the administrator in charge and will write a reply to tell you.

  • Top quality support service
  • Qualified Client Support Service

  • Our client assistance Department will be on shift for you round the clock to to attend to all help demand tickets that you send. We offer client support for the software that are pre–installed on your hosting server. These include our in–house developed Web Site Control Panel, the chosen Operating System as well as the server management panel (depending on the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • An extensive and constantly updated article base is included in our custom–built Web Site Control Panel. It provides quick tips about how to carry out all of the basic site maintenance duties. The Help zone provides exhaustive how–to tutorials and step by step video lessons. You can gain access to the Help zone by clicking the Help or Video buttons in the upper right side of each Control Panel section.